At INNERV8 Sports & Spinal, we are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and our physiotherapy services.

1. Who We Are

We are INNERV8 Sports & Spinal, a physiotherapy clinic based in the UK.
You can contact us at:
Address: 13 Anyards Road, Cobham, KT11 2LW
Phone: 07587 960 886
Email: kerby@nickisphysio.com

2. The Information We Collect

We may collect and process the following types of information:

• Personal Details: Name, date of birth, address, phone number, email address.

• Medical Information: Health history, GP details, treatment plans, referral letters, diagnostic reports.

• Payment Information: Invoices, insurance details, and other billing-related data.

• Technical Data: IP address, browser type, device information, and usage data when you visit our website (collected via cookies or analytics tools).

3. Why We Collect It

We collect your information so we can:

• Schedule and manage your appointments

• Provide you with physiotherapy care

• Communicate with you about your treatment

• Handle payments or insurance claims

• Meet legal and medical guidelines

• Improve our services and website

We will only collect what we need and use it lawfully.

4. Who We Share It With

We may share your information with:

• Other healthcare professionals involved in your care (with your permission)

• Your GP or insurance provider (with your permission)

• Our trusted service providers (like booking systems or IT support)

• Regulators or authorities if required by law

We never sell your data.

5. How We Keep It Safe

• We store your data securely and limit access to authorised staff.

• We follow UK GDPR and healthcare data protection rules.

• We keep your records for 8 years after your last visit, or until you are 25 if you were under 18 when treated.

6. Your Rights

You have the right to:

• See the information we hold about you

• Ask us to correct it if it's wrong

• Ask us to delete it (in some cases)

• Limit how we use it

• Complain if you're unhappy with how we handle your data

To do any of the above, please contact us.
You can also contact the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Cookies on Our Website

We may use cookies to help our website work better and to understand how people use it.
You can manage cookies in your browser settings. See our Cookie Policy for more.

8. Changes to This Policy

We may update this privacy policy from time to time.
The latest version will always be available on our website.